Refund policy

REFUND POLICY

Last updated: August 13, 2026

DIGITAL PRODUCTS

CertCraft Institute sells digital study resources delivered electronically. No physical product is shipped. Download access is normally provided shortly after successful payment.

PROBLEMS WITH YOUR ORDER

Contact us at certcraftinstitutemail@gmail.com if:

• You receive the wrong product
• A file is damaged or unreadable
• You cannot access your purchase
• You are charged more than once
• The product differs materially from its description

We will first attempt to correct the problem by replacing the file or restoring access. If we cannot supply the purchased product as described, we will provide an appropriate refund or other remedy in accordance with applicable law.

CHANGE-OF-MIND REQUESTS

Because digital products can be accessed immediately, change-of-mind refunds are generally unavailable after download access has been supplied, to the extent permitted by applicable law.

If you have not accessed or downloaded the product and wish to cancel, contact us promptly. We will assess your request according to the law applicable to your purchase.

EU AND EEA WITHDRAWAL RIGHTS

Consumers in the European Union or European Economic Area normally have a 14-day right to withdraw from many distance contracts.

For digital content not supplied on a physical medium, this right may be lost once supply begins only when the customer has given prior express consent to immediate delivery and acknowledged that the right of withdrawal will consequently be lost.

If the legally required consent and acknowledgment have not been obtained, your statutory withdrawal rights remain unaffected.

REFUNDS GENERALLY NOT PROVIDED

Except where required by law, refunds are not provided because:

• You changed your mind after receiving download access
• You purchased a resource for the wrong certification
• You expected a physical product despite the listing describing a digital download
• You did not pass an examination
• You no longer intend to take the examination
• Your device does not support a clearly stated file format

HOW TO REQUEST SUPPORT OR A REFUND

Email certcraftinstitutemail@gmail.com and include:

• Your order number
• The email address used for the order
• The product purchased
• A description of the problem

Approved refunds are returned to the original payment method. Processing time depends on the payment provider.

MANDATORY CONSUMER RIGHTS

Nothing in this policy excludes or restricts any consumer right or remedy that cannot legally be excluded or restricted.