Frequently Asked Questions

Are CertCraft products digital?

Yes. CertCraft Institute products are digital study resources. The format included with each product is shown on its product page.

Do you ship internationally? Do you ship to Spain, France, or other countries?

There is no physical shipping at all — every CertCraft Institute product is a 100% digital download. Because there is nothing to ship, delivery works exactly the same no matter where you're located, including Spain, France, and everywhere else in the world. Your files are available instantly after purchase.

How do I receive my files?

After a successful purchase, your digital files are delivered through the download system connected to the store. Follow the download link provided after checkout or in the related order communication.

Do I need an account?

Product requirements vary by format. Check the product page for any format-specific instructions.

Are these official exam materials?

No. CertCraft Institute is an independent study-resource publisher and is not affiliated with, endorsed by, or sponsored by certification or exam owners.

Do you guarantee that I will pass?

No study resource can guarantee an exam result. Our materials are designed to support independent preparation and review.

What if I have a problem with my download?

Please use the Contact page and include the email address used for your order plus the product name so we can investigate the delivery issue.